Returns & Refunds

Returns & Refunds

At The AE Gift Shop we quality check everything before it leaves our store. Everything is made to order therefore we do not accept any returns or exchanges unless your product is faulty.

If your item is faulty we are happy to refund or swap your item for another product.

Your faulty item must be brought to our attention 24 hours after receiving it, if it is after this time there is nothing we can do.

As a lot of our products are hand crafted out of fragile materials and they can damage over time which is general wear and tear. We are not responsible for any items that have been snapped, scratched or damaged due to wear and tear or deliberate damage by the customer.

EVERTHING IS MADE TO ORDER THEREFORE WE DO NOT ACCEPT REFUNDS OR EXCHANGES.